DH gets 3 consecutive emails from Paypal late Sunday night around 11pm. They were receipts for payments for purchases made at iTunes... DH hasn't bought anything off of iTunes in over a year or more. We knew immediately that someone must have hacked into his iTunes account, purchased some stuff, and since his iTunes account is linked to Paypal as the source of payment... voila. He changed his passwords and emailed PayPal and iTunes. Paypal responds within an hour stating that after their "investigation", the charges were valid and there wasn't a thing they could do about it. iTunes waited until Monday to write back and say that they wouldn't do anything without a court order!!! We don't even recognize any of the stuff these hackers bought as they weren't songs or anything "normal"!! Geez. I can only imagine how many more charges would've kept coming through if we hadn't been right there at our computer when those emails were coming in and could immediately change our passwords.
Thank goodness for our good ol' credit card company that we have been with for at least the last 15 years. I called them up, they credited us the amounts, and told us not to worry about the charges. They will figure it out with Paypal from here for us.
Sure, there are horror stories about credit cards and such but not once have we had a huge commotion about charges we didn't ever do. About 5 years ago, someone hacked into DH's paypal account directly and bought a laptop or something from Russia. Paypal didn't bluntly come out and say anything was our fault at that time but it sure was our burden of proof to show that we didn't go to Russia and purchase a laptop! Our credit card company immediately issued the refund for us back then even though Paypal was still "investigating" it. I absolutely despise Paypal's fraud department but with DH on ebay all the time, it is an evil necessity.
iTunes and Paypal are crazy!
October 6th, 2009 at 09:20 pm
October 6th, 2009 at 09:47 pm 1254862035
October 7th, 2009 at 02:01 am 1254877305
October 7th, 2009 at 04:20 am 1254885658
That is precisely why I like credit cards.
October 7th, 2009 at 04:47 am 1254887270
Chalk one more black mark for Paypal. Ugh!!!